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The term emotional intelligence is sometimes used to refer to a person’s ability to understand and manage their emotions. This is a critical skill that people should develop to improve their interpersonal communication. The term was coined during the 1990s by psychologists and quickly became used in various fields, such as education, business, and popular culture.

One of the most critical skills people should develop in the workplace is emotional intelligence. This helps them manage their emotions when they’re around their colleagues. The workplace can be very volatile, and it can be challenging for people to understand their feelings.

In this article, you’ll learn about the importance of emotional intelligence in the workplace, identify its characteristics, and learn how to improve it.

Self-Awareness and Regulation

Being able to identify your emotional triggers and feelings is also very important in the workplace as it can help you understand how others see you. This skill can help you improve your performance in the office, which ties directly into self-regulation. This is the ability to take control of the emotions you are experiencing. 

Managers and Emotional Intelligence

Emotional intelligence is also critical in the workplace as it can help managers and colleagues reach a middle ground regarding conflict management. This skill can help them bring conflicting ideas into the open and develop effective solutions. One of the most critical factors managers can consider when it comes to conflict management is how their colleagues respond to one another.


In the workplace, you’re likely to interact with various people, such as your supervisor, coworkers, and potential customers. Having emotional intelligence can help you manage your emotions in these interactions and make them more positive.


Having emotional intelligence can help you provide effective guidance and control over your fellow employees. This can give you the tools necessary to help motivate others on your team. This is an essential trait for leaders to have for obvious reasons.

Relationships in the Workplace

Having emotional intelligence can also help you make connections, as it can help you develop a deeper understanding of people. Being able to come out of interactions with more positive attitudes can increase your chances of making connections.